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Policies & Guidelines
🔒 Privacy Policy
Last updated: February 2026
Information We Collect
We collect information you provide directly to us, such as when you create an account, fill out a form, or contact us. This may include your name, email address, phone number, and other contact information.
How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, process transactions, send communications, and comply with legal obligations.
Data Protection (PDPA Compliance)
We are committed to protecting your personal data in accordance with Singapore's Personal Data Protection Act (PDPA). We implement appropriate security measures and only collect data necessary for our services.
Data Retention
We retain your personal data for 12 months from your last contact with us, after which it will be securely deleted unless we are required by law to retain it longer.
Your Rights
Under Singapore's Personal Data Protection Act (PDPA), you have the right to:
- Access the personal data we hold about you
- Request correction of any inaccurate data
- Withdraw consent for the use of your personal data at any time
To submit a data access, correction, or deletion request, please contact us at hello@coliva.sg.
We will acknowledge your request within 3 working days, assess it within 7–14 working days, and complete any deletion within 30 days of your request.
📜 Terms & Conditions
Last updated: June 2024
Acceptance of Terms
By using our website and services, you agree to be bound by these terms and conditions.
Use of Services
You may use our services only for lawful purposes and in accordance with these terms.
Intellectual Property
All content on this website, including text, graphics, logos, and images, is the property of Coliva and protected by copyright laws.
🏠 House Rules
General Conduct
- Respect your fellow residents and maintain a peaceful environment
- Keep common areas clean and tidy
- No smoking inside the premises
- Guests are welcome but must be accompanied by residents
- Quiet hours: 10 PM - 8 AM
Kitchen & Common Areas
- Clean up after yourself immediately
- Label your food items in shared refrigerators
- Do not leave dirty dishes overnight
- Respect shared appliances and equipment
🐕 Pet Policy
Welcome to Pet-Friendly Living!
We love pets and welcome well-behaved furry friends. Here are our guidelines:
Allowed Pets
- Small pets are welcome — we generally accommodate dogs up to 15kg, subject to room size and on a case-by-case basis
- Maximum 3 dogs per house across all residents
- Dogs and cats must be house-trained and well-socialised
- All pets must be supervised at all times in shared spaces
- All pets must be up to date with vaccinations, certified by any licensed veterinary clinic in Singapore
Pet Responsibilities
- Owners are fully responsible for their pets' behavior and hygiene
- Clean up after your pet immediately
- Litter boxes, bedding, and pet areas must be kept clean
- Sick or injured pets must receive prompt vet attention
- Additional pet deposit per room: $200 (refundable)
💰 Refund & Deposit Policy
Security Deposit
A refundable security deposit equivalent to one month's rent is required. This will be returned within 14 days after move-out, subject to property condition assessment.
Cancellation Policy
Cancellations made more than 30 days before move-in: Full refund of deposits. Cancellations made less than 30 days: No refund of deposits paid.
